Oct
10
Every so often as a P.R operation, we send out customer questionnaires in order to improve our services. We send them to those who have just got in contact with us and others who have retained our services and finally to those who are jumping up and down with joy - State side.
Below are a couple of questionnaires that prospective clients have completed;
1)How did you hear about our company? Through searching the internet. Google US immigration lawyers.
- Had you made enquiries through other Immigration Attorneys offices prior to ours? Only a couple of tentative enquiries but was deterred by a high consultation fee.
- How did our office compare in service quality? Excellent! A free consultation is a great incentive for potential clients.
- When you made your initial enquiry, did we respond in a timely and friendly matter? Yes, very prompt and friendly! Aileen responded in no time and started the ball rolling to organize a suitable consultation time.
- If we provided you with information, was that information clear and concise? Yes, my questions were answered very concisely which made me believe that the goal of obtaining a Visa was possible.
- If you had any questions after your consultation, were they addressed in a timely manner? Yes absolutely. I have had a few follow up questions which were addressed expertly by Aileen very promptly.
- Was our staff friendly? Yes, I have only dealt with Aileen and she has been thoroughly professional, friendly and a pleasure to deal with thus far.
- If someone asked you to recommend an Immigration Law firm, would you have any reservations about recommending our Law firm? I would have no hesitation, especially if I get the desired result of a Visa at the end of the application!
- If you have not retained our services to date, is there any reason why you would not use the Immigrations Attorneys Offices of Chris Ingram? I wanted to digest all of the information, the costs involved and whether it would be a good investment given the fact that the proposed Visa is only for 12 months.
- Further comments:Having been through the immigration process a few times before through a sponsored company, I wasn’t exactly sure what my options were in terms of applying for a Visa individually.The service I have received has been first class from the outset and this is before I have paid anything to commence the application. The information and expertise I have been exposed to have left me in no doubt what my best options are to proceed.
- P.Kay Soccer Coach, London
2) How did you hear about our company? Search engine Google.
-
Had you made enquiries through other Immigration Attorneys offices prior to ours? Yes and filled in a couple of assessments to be given the great news I qualified but now fill in a more in depth assessment and pay us anything from 150 to 300 pounds. No such con with Chris Ingram all assessments and consultations over the phone with Aileen cost me the princely sum of nothing, this spoke volumes as I felt I was dealing with a company who were interested in helping me with my immigration status and not separating me from my money.
-
How did our office compare in service quality? For the phone conversations I had I have found the service quality of your office very good.
-
When you made your initial enquiry, did we respond in a timely and friendly matter? I was actually surprised I received a phone call as you were in USA and I was in England I was expecting a nice cheap email in response, but instead received a phone call the next day which I felt was a nice personal touch.
-
If we provided you with information, was that information clear and concise? The information Aileen emailed to me was brilliant especially The American Dream which basically explained everything in easy to understand every day terms, and Aileen was brilliant in answering all my questions and calling me back after reading the literature to answer even more questions.
-
If you had any questions after your consultation, were they addressed in a timely manner? Yes
-
Was our staff friendly? Aileen was very friendly, very helpful ,and very informative and represented the office very well.
-
If someone asked you to recommend an Immigration Law firm would you have any reservations about recommending our Law firm? As it is early days for me the dealings I have had so far with your office I would not hesitate to recommend you.
-
If you have not retained our services to date, is there any reason why you would not use the Immigrations Attorneys Offices of Chris Ingram? No
-
I would just like to once again thank Aileen for all her help and guidance.
Terry Edwards, UK
And finally for this blog a client testimonial; 
After 4 years of trawling the Internet and spending hours and hours doing my own research into US immigration, I came across Chris Ingram’s’ website, Breakthrough USA. From the moment I started reading it I knew that I had found a really good attorney who knew what he was talking about. Just the wealth of easy to read material on the website was enough for me to book a consultation with him - and best of all the consultation was free!! From the website alone I had learnt new things about immigration that I hadn’t found out from 4 years of research on my own.
From my first conversation with Chris Ingram I felt that I was put completely at ease. His laid back and friendly manner was just what I needed. I had had dealings with a couple of attorneys in the past, but felt like I was ‘putting them out’ when I excepted their free consultations. This wasn’t the case with Chris and I felt like I was really allowed to be myself and talk honestly with him. It also was such a huge benefit to me that he is also British and has made the immigration journey himself, as has his associate Aileen Simblet. They both know exactly where I am coming from when I discuss my hopes and fears with them about emigrating to the US.
I have discussed with Chris my family’s visa options in depth and he knows everything there is to know. With his help I have been able to narrow down my visa options and really look into what would work for us in the long run.
I know without a doubt that when we have made the decision to go for it, we will definitely be using Chris Ingram’s’ firm to guide us through the immigration process and I know that anytime in the interim period that I need advice I can contact Breakthrough USA and talk to them.